Last Updated: January 2024
Introduction
Welcome to CyberLashon Hotel. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our hotel, use our services, or interact with our website. We are committed to protecting your privacy and ensuring the security of your personal data.
By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number, mailing address)
- Reservation details (check-in/check-out dates, room preferences, special requests)
- Payment information (credit card details, billing address)
- Government-issued ID information (for registration and security purposes)
- Emergency contact information
- Guest preferences and stay history
Automatically Collected Information
- Website usage data (pages visited, time spent, click patterns)
- Device information (IP address, browser type, operating system)
- Cookies and similar tracking technologies
- Wi-Fi usage data (when using our High-Speed Wi-Fi Lounge)
How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide hotel services, process reservations, and manage your stay
- Communication: To send confirmation emails, updates, and respond to inquiries
- Payment Processing: To process payments and manage billing
- Security: To ensure the safety and security of our guests and facilities
- Personalization: To customize your experience and provide tailored recommendations
- Marketing: To send promotional offers and updates about our services (with your consent)
- Legal Compliance: To comply with legal obligations and regulations
- Business Operations: To improve our services and analyze usage patterns
Information Sharing
We may share your information with:
- Service Providers: Third-party vendors who assist with hotel operations (payment processors, housekeeping, maintenance)
- Business Partners: Partners who provide complementary services (spa services, restaurant operations, conference facilities)
- Legal Authorities: When required by law or to protect our rights and safety
- Emergency Contacts: In case of medical emergencies or safety concerns
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
Data Security
As a modern tech-luxury hotel, we implement state-of-the-art security measures to protect your personal information:
- SSL encryption for all online transactions
- Secure payment processing systems
- Regular security audits and updates
- Access controls and staff training
- Secure data storage and backup systems
- 24/7 cybersecurity monitoring
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Improve our website functionality
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
Your Rights
Under Canadian privacy laws, you have the right to:
- Access: Request copies of your personal information
- Correction: Request corrections to inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Withdrawal of Consent: Withdraw consent for marketing communications
- Complaint: File a complaint with privacy authorities
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain guest records
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records for operational purposes
Guest registration information is typically retained for 7 years in accordance with Canadian hospitality regulations.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered guests
- Displaying notices in the hotel lobby